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VTC Technician

Washington, DC
Tygart is currently seeking a VTC Technician to support telecommunications initiatives for a DoJ customer. The ideal candidate will have practical experience operating and maintaining VTC infrastructure devices.   This position requires that the candidate have a current Top Secret security clearance.

Responsibilities include:  
  1. Provide basic administration of VTC systems including all updates, changes, audit reporting, and operating procedures, including all Tier 3 user support and system coordination
  2. Provide Tier 2-3 VTC support including all VTC call scheduling and remote conference and streaming support.
  3. Provide scheduling, inter-agency conference, and telephone device support coordination
  4. Provide Tier 3 troubleshooting support
  5. Provide Tier 2 support related to Unified Communications (UC), Desk Top Environment (DTE), and other integrated conference activity.
The ideal candidate will have the following:
  1. Bachelor's degree in Engineering, Information Technology, Computer Science, or related field
  2. Three (3) years of experience operating and maintaining VTC infrastructure devices
  3. Executive level support experience desired
  4. Working knowledge of Windows Office 2013, Windows 7 operating systems, and newer versions is required
  5. Ability to travel to locations for installation and/or troubleshooting systems as needed
  6. Must be able to work well under pressure, possess excellent oral and written communication skills, and have excellent organizational skills.

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